Terms of service

Welcome to Kangaroo and Kiwi. To make things easier, we have added simple, plain-English explanations to key sections of this page—but please make sure to read the full text for complete details!

This website (www.kangarooandkiwis.com) is operated under ABN 75193715609. By accessing or using our Website or Products, you agree to these Terms and Conditions. We may update these Terms at any time, and your continued use of the site means you accept those changes. We recommend checking this page occasionally to stay updated. Throughout these Terms, "we", "us", "our", "Kangaroo and Kiwi", and "Website" refer to the Owner (including any other sites we own and operate).

Personal Use Only: Do not use our information for any commercial purposes.

No Unauthorized Copying: Do not remove, copy, or reproduce content without our express permission.

Lawful Conduct: Use the site safely, legally, and in strict accordance with these Terms.

No Disruptions: Do not interfere with our software or disrupt website operations.

Functionality

Kangaroo and Kiwi, including but not limited to its providers, does not under any circumstances make any warranty or representation that the Website will be uninterrupted or error-free.

Kangaroo and Kiwi make every effort to ensure that the Website is running efficiently and smoothly, however we take no responsibility and will not be liable for the Website being unavailable for any reason whatsoever.

Placing an order constitutes an offer to buy our Products at the listed website price under these Terms. Kangaroo and Kiwi reserves the right to limit the number of items you can buy. We also reserve the absolute right to reject any order for reasons including, but not limited to:

  • Pricing Errors: Incorrectly listed prices at checkout.
  • Content Mistakes: Errors in item descriptions or photos.
  • Bulk Buying: Suspected wholesale or non-retail purchasing volumes.
  • Unauthorized Reselling: Suspected commercial on-selling to other buyers.
  • Fraud Prevention: Suspected fraudulent activity or payment verification issues.
  • Inventory Shortages: Product unavailability or out-of-stock statuses.
  • Safety Recalls: Unexpected product withdrawals or official recalls.

If any of these issues occur, we may reach out to arrange an alternative or request details to verify your payment. All prices and item availability can change without notice.

Kangaroo and Kiwi will not be held liable or responsible for lack of stock or sold out items due to third party supplier or manufacturer issues. In the event of this occurring, Kangaroo and Kiwi will contact you in order to offer you a refund (or, if you so choose, an alternative item or store credit).

Also, if one of our suppliers can't get a product to us for a while and the product is listed as out of stock, we'll usually contact you to let you know and offer another product, a refund or store credit.

 

Privacy and Personal Information

Please refer to the Privacy Policy for further conditions relating to your personal information, what we collect and how it may be used. By continuing to use the Website you agree to the terms of the Privacy Policy (as amended from time to time).

If a Product is listed at an incorrect price due to a typo or supplier error, Kangaroo and Kiwi reserves the right to refuse or cancel those orders. If we cancel your order because of a genuine pricing mistake, we will notify you quickly and issue a full refund or store credit. You can then choose to submit a new order at the corrected price. We will never charge you a higher amount for an existing order without your explicit approval.

By using this Website, you acknowledge and accept the following conditions regarding our content and liability:

  • General Information Only: All content, including responses from our AI-powered features, is general information and must not be used as professional advice.
  • Unannounced Changes: Website content is subject to change at any time, and we reserve the right to make updates without notice.
  • "As Is" Basis: While we strive for accuracy, all information is provided in good faith on an "as is" basis without legal warranties regarding currency or completeness.
  • Liability Limitation: Our directors, employees, and agents accept no liability for any direct or indirect loss resulting from your reliance on this site's information.
  • Product Visuals: Photos, illustrations, and packaging images are visual representations only, and the actual appearance of products may vary.
  • Independent Verification: You agree to make your own inquiries and seek independent advice before acting on any website material.

Third-Party Links
Our Website may feature links to external internet sites owned and operated by third parties. We provide these links as a free convenience, but your use of them is subject to the following rules:

  • At Your Own Risk: Any interactions between you and an external website are strictly private, and you access them at your own risk.
  • No Liability: You cannot make any legal claims against Kangaroo and Kiwi regarding your use of or access to external sites.
  • No Endorsement: Including a link does not imply that we endorse, approve, or recommend the website or any of its products and services.
  • No Guarantees: We provide no warranties or representations regarding the accuracy, currency, reliability, or completeness of information on linked sites.

Third-Party Information
Product details on this Website are largely sourced from third-party manufacturers, suppliers, and retailers. We share this data as a free service for your convenience under these terms:

  • User Responsibility: Relying on third-party product descriptions or specifications is entirely at your own risk.
  • Honest Intent: While we will never knowingly display incorrect details, we do not legally guarantee that third-party information is accurate or complete.
  • Error Exclusion: We are not responsible for mistakes or inaccuracies stemming from faulty information provided to us by our suppliers.

Your Rights Under Australian Consumer Law
We fully support and comply with the Australian Consumer Law. Nothing in these Terms can legally remove, restrict, or change your consumer rights. Under the ACL, you have the right to:

  • Refund or Replace: Request a full refund or replacement if a product suffers from a major failure.
  • Compensation: Claim compensation for any other predictable loss or damage caused by a faulty product.
  • Repair or Replace: Have items fixed or replaced if they are not of acceptable quality, even if the problem is minor.

 

Changing Your Mind After Purchase
Your online purchases are always protected by Australian Consumer Law. If an item arrives faulty or damaged, we will provide a refund, and we will issue a replacement for minor product issues.

If the item works perfectly but you have simply changed your mind, you can still return it under these rules:

  • Timeframe: You must return the item to us within 30 days.
  • Condition: The product must be completely unopened and in its original state.
  • Compensation: We will issue an exchange or store credit rather than a standard refund.

Limitation of Liability
Where an Act of Parliament implies a term, condition, or warranty that cannot be legally excluded, the liability of Kangaroo and Kiwi will be strictly limited. To the extent permitted by law, our total liability will never exceed:

  • For Products: Replacing the items, supplying equivalent products, repairing the goods, or covering the cost of replacement, acquisition, or repair.
  • For Services: Re-supplying the services or paying the cost to have the services supplied again.

Unless otherwise mandated by law, our liability is limited strictly to the cost of replacing or repairing your product.

Coupons, Discount Codes, and Referral Rewards
Kangaroo and Kiwi may issue promotional discount codes from time to time. All Discount Codes are subject to the following strict conditions:

  • No Retroactive Use: Codes cannot be applied to orders that have already been placed.
  • Exclusivity: Codes cannot be combined with other offers unless explicitly stated on the voucher.
  • Exclusions: Codes cannot be used for Prescription Medication or any items found on petcirclepharma.com.au.
  • Non-Transferable: Vouchers cannot be transferred to others, exchanged for cash, or converted to store credit.
  • Applied at Checkout: Codes must be entered manually before completing your transaction.

Our Rights & Misuse Policies
We reserve the right to modify code terms, cancel promotions, or restrict usage at any time and for any reason. We may also exclude specific products from discount offers without notice.

Our Referral Rewards are designed strictly for genuine, new customer introductions. To keep the system fair, the following activities are prohibited:

  1. Public Sharing: Posting your code on public coupon websites, forums, or public social media pages.
  2. Self-Referrals: Creating secondary accounts for yourself or referring members of your own household.
  3. Leaked Codes: We reserve the right to cancel any rewards if a referral code appears to have been leaked or publicly shared outside of standard friend-to-friend referrals.

Delivery
We strive to ensure all Products are delivered promptly, but shipping factors outside our control may cause unexpected delays. Please note the following delivery conditions:

  • No Liability for Delays: Kangaroo and Kiwi accepts no liability for loss or damage caused by shipping delays or inaccurate estimated delivery times.
  • Shipping Restrictions: We reserve the right to decline shipping to remote or rural locations.
  • Authority to Leave (ATL): For your convenience, packages are delivered via ATL, meaning they will be left in a safe place without requiring a signature.
  • Driver Discretion: The delivery driver determines if a safe location is available; if not, standard re-delivery or collection procedures apply.
  • Transfer of Risk: Once a package is delivered via ATL with reasonable care, all risk for loss or damage transfers to you, and we are no longer responsible.

Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that specific rule will be removed, and the remaining Terms will continue to be fully valid and enforceable.

Capacity
You must be at least 18 years old and legally capable of entering into a binding contract to use this Website or purchase our products.

Governing Law
These Terms and your use of the Website are governed strictly by the laws of Australia. Any legal claims relating to kangarooandkiwi.com or our services will be settled under Australian jurisdiction.